Service Delivery Terms and Conditions

These Service Delivery Terms and Conditions (hereinafter – „Terms”) govern how we provide, deliver, and manage the services you purchase or order through our website or mobile app.

1. What is Service Delivery?

Service delivery refers to:

  • Activation or access to electronic services (e.g., training programs, subscriptions, online consultations).
  • Provision of local services (e.g., personal training sessions, classes, workshops).
  • Delivery of digital products (PDF plans, electronic guides, etc.).

When providing services, we aim to ensure they commence on time and that you are kept clearly informed about their progress.

2. How Does Service Provision Begin?

A service is considered to have commenced when:

  • We receive your order confirmation.
  • Payment is confirmed (if the service is paid).
  • The service date is set or, if the service is provided immediately, the service is activated.

If the service occurs at a specific date or time (e.g., a personal training session), you will receive a confirmation with the scheduled timetable.

3. Service Delivery Timeframes

Electronic / Digital Services:

  • Usually provided immediately after payment or activation.
  • Access may be granted within a few minutes or up to one business day, depending on the service type.

Scheduled Services (e.g., training sessions):

  • These are provided at a convenient time coordinated during the ordering process.
  • Any changes must be coordinated in advance.

4. Location and Format

Services may be provided:

  • Remotely – via digital platforms, video calls, or video workouts.
  • In-person – at a gym or another agreed-upon location.
  • Hybrid – combining remote and local training sessions.

The exact format of the service is specified at the time of ordering.

5. Payment

Before service delivery:

  • You will always receive pricing and payment information.
  • The service price must be paid in advance unless otherwise specified.
  • Accepted payment methods include bank cards, online transfers, or other specified methods.

6. Cancellation and Rescheduling

Changes / Cancellations before a session:

  • If a service is scheduled for a specific date/time, please inform us at least 24–48 hours prior to the service delivery.
  • Failure to provide notice on time may result in the service being considered rendered.

Cancellation of electronic services:

  • Once a service has been provided (e.g., access activated), the right to a refund may be limited by consumer protection and digital service regulations.

7. Technical and Organizational Requirements

If the service is provided remotely:

  • You require a stable internet connection.
  • You may need specific equipment or software (video conferencing platforms, headphones/microphone, etc.).

We are not responsible for technical disruptions caused by your equipment or connectivity issues.

8. Quality of Service

We commit to:

  • Providing services professionally and adhering to the highest standards.
  • Responding to your inquiries within 1–2 business days.
  • Resolving issues and providing assistance if the service does not meet the agreed conditions.

9. Personal Data Protection

Your data will be processed in accordance with our Privacy Policy. We will not use your personal data without explicit consent, except for the purposes of providing services, managing orders, or addressing communication inquiries.

10. Limitation of Liability

  • We do not assume liability for indirect consequences resulting from the improper use of the service.
  • Information provided during the service is of a recommendatory nature and does not constitute medical or professional advice unless explicitly stated otherwise.

11. Contacts

If you have any questions regarding service delivery, you can contact us at:

📧 Email: info@sportex.lt
📞 Phone: +37061111111
⌚ Work hours: I–V, 9:00–17:00